Interactive Voice Response - definição. O que é Interactive Voice Response. Significado, conceito
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O que (quem) é Interactive Voice Response - definição

VOICE OR TONE USER INTERFACE
Audio response unit; IVR; Interactive Voice Response; Ivr; Network Interactive Voice Response; Guided speech IVR; Guided Speech IVR; Automated response unit; IVR system; IVR Server

Interactive Voice Response         
<communications> (IVR) <communications> A telecommunications system, prevelant with PBX and voice mail systems, that uses a prerecorded database of voice messages to present options to a user, typically over telephone lines. User input is retrieved via DTMF tone key presses. When used in conjunction with voice mail, for example, these systems typically allow users to store, retrieve, and route messages, as well as interact with an underlying database server which may allow for automated transactions and {data processing}. (15 Sept 1997) (1997-09-21)
Interactive voice response         
Interactive voice response (IVR) is a technology that allows humans to interact with a computer-operated phone system through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue.
IVR         
Interactive Voice Response (Reference: CTI)

Wikipédia

Interactive voice response

Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling as IVR systems are more intelligent than many predictive dialer systems.

IVR systems can be used standing alone to create self-service solutions for mobile purchases, banking payments, services, retail orders, utilities, travel information and weather conditions. In combination with systems such an automated attendant and ACD, call routing can be optimized for a better caller experience and workforce efficiency. IVR systems are often combined with automated attendant functionality. The term voice response unit (VRU) is sometimes used as well.

Exemplos do corpo de texto para Interactive Voice Response
1. "Currently, there are different telephone numbers including the Interactive Voice Response (IVR) toll free numbers which offer information about municipality services.
2. Inquiry100,000 calls are received monthly Ebrahim Ayoub, project manager at Information Technology Department, said at an average of 100,000 calls are received every month at the Interactive Voice Response (IVR) toll free numbers.
3. IVR service Adib adds two more languages Standard Chartered UAE has added Hindu and Urdu to its phone banking interactive voice response (IVR) service the first international bank in the UAE to do so.
4. The results are published at the respective schools and can also be accessed through SMS on mobile phones, Interactive Voice Response System (IVRS) on phone as well as on the Internet, the CBSE said.
5. Her mini–dramas deal not only with the classic "your call will be answered shortly" stuff, but also with what are known as IVR (interactive voice response) menus – press 1 for this, press 2 for that.